Effective Date: February 24, 2026

Last Updated: February 24, 2026

1. Introduction

Welcome to Diagnoxx. We are committed to protecting your personal and health-related information. This Privacy Policy explains how we collect, use, and disclose information when you use our mobile application to book diagnostic services and pathology laboratory appointments.

2. Information We Collect

Personal Identification: Name, age, gender, email address, and phone number.

Health Information: Preferred diagnostic tests, symptoms (if provided for lab preparation), and appointment history.

Location Data: We may request access to your GPS location to help you find the nearest pathlabs or diagnostic centers.

Device Information: IP address, device model, and operating system version for security and app performance.

3. How We Use Your Information

We use the collected data strictly for:

• Facilitating and confirming your appointments with third-party laboratories.
• Sending appointment reminders and digital reports.
• Providing customer support via drdiagnoxx@gmail.com.
• Complying with legal and regulatory healthcare requirements.

4. Data Sharing and Disclosure

We do not sell your data. We only share information with:

Healthcare Providers: The specific pathology labs or diagnostic centers you choose to book with.

Legal Authorities: Only when required by law to protect user safety or comply with a judicial proceeding.

5. Data Security

We implement industry-standard encryption (SSL/TLS) to protect your sensitive health data during transmission. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet is 100% secure.

6. User Rights & Account Deletion

In compliance with App Store and Google Play Data Safety policies:

Direct In-App Deletion: You have the right to delete your account and all associated data at any time via the Delete Account button in app settings.

Data Removal: Upon using the in-app deletion feature, your personal profile and booking history will be permanently removed from our active databases.

Manual Requests: You may also request account deletion by emailing us at drdiagnoxx@gmail.com. We will process manual requests within 7 business days.

7. Data Retention

We store your data only as long as your account is active. Once an account is deleted, we remove all personal information, except for records we are legally required to retain (such as financial records or mandatory medical logs required by local law).

8. Children’s Privacy

Diagnoxx is not intended for use by children under the age of 13 without parental consent. We do not knowingly collect personal data from children.

9. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

Email: drdiagnoxx@gmail.com